Claims submission process is closed on 3rd January 2021.
However, Applicants can perform any pending additional authentication.


Frequenlty Asked Questions


S. No. Questions Responses
1 Location of Application Centres Bangalore One, Karnataka One, Atal Janasnehi Kendra (AJSK) & Common Service Centres (CSC) or through Online anywhere.
2 What is Additional authentication and why it is required? The claim submission process is made liberal to facilitate depositors to file their claims easily within the prescribed One month period.  But, additional authentication of the claimants is necessary before transfer of the approved claim amount to his / her account.  However, just because the additional authentication is required it does not make the claim application as incomplete.  An additional period of two months is given for Additional Authentication  i.e. upto 24-02-2021, through online application software.  Claimants who have not been able to complete additional authentication through online within 24-02-2021, would be permitted to do the same by coming to the O/o Competent Authority.  However, those who have completed additional authentication through online within 24-02-2021, would not be required to come to the O/o Competent Authority. 
3 Who requires Additional Authentication and how to know about the same. The additional authentication is required for depositors who have filed online claim application based on Aadhaar OTP or UTR number for Rs. 1/- transfer from Non-IMA linked bank account.  It is not required for depositors who have filed online claim application based on Aadhaar Biometric or UTR number for Rs. 1/- transfer from IMA linked bank account.  The acknowledgement issued to the applicant on the submission of the online claim application would clearly show in the remarks about those applicants who require additional authentication.  If NO such remark is there, it means that applicant does not require additional authentication. 
4 How to do additional authentication Follow the steps regarding this which are given in the User Manual available on the website.
5 How do I know if the acknowledgement received is correct. The acknowledgement would show the personal details of the depositor as well as his / her deposit amount for the schemes in which money is deposited.  Those details should be cross checked.  A sample copy of the acknowledgement is given in the User Manual as well.
6 Is there a way to check whether Claim is filed correctly. A link to know the status of claims would be shortly available in the website.  This would show whether claim is submitted correctly for both the stages and whether there is any other pending requirement to be completed.